We’re an Australian based IT support & services business focused on our customers!
Privacy Policy
The following information is used to inform users how and under what circumstances any personal information will be collected or used by Benchmark IT Solutions. We will at all times strive to ensure that all personal information remains private and confidential and we will not disclose of any sensitive information to any third parties unless required to do so in means of providing a product or service. Benchmark IT Solutions makes the assumption that the customer has read and understood the information contained within our privacy policy and also terms and conditions prior to submitting or providing us with any confidential / personally identifiable information, either through our websites or directly to a consultant/technician.

Even though we strive to ensure that your information be kept private, we will not be held liable nor will we accept any responsibility for any circumstances relating to disclosed information which is provided to us either through our websites or directly to our consultants/technicians. All information submitted or disclosed to Benchmark IT Solutions, is done so under the users risk. We will not be held liable for any personal information intercepted or obtained by third parties during the time of submission by the user.

There are several ways in which we collect our information. This is done so that we can serve you better and in hope to better understand your needs. Such means of collecting information include:

- Promotions which request for customer action.
- Service requests submitted through our website.
- Phone conversations which are used to monitor incidents.
- Meetings where any form of information is shared.
- Through any email correspondence.

The type of information which we collect from you will depend on the reason for collection. Each piece of information which we obtain from you is kept confidential and only used by us in order to assist you better. Such information which may be collected includes:

- Full name
- Address
- Contact Number
- Email Address
- Website Address
- Problem description
- Type of computer
- Serial Number
- System Information
- Availability times
- Interests
- Recommendations of family and friends

We will not disclose of any personal or confidential information to any third parties in any way unless required in order to assist you better. Such circumstances may include providing your personal information to couriers when delivering goods, or issuing our technicians with your personal information in order to be able to assist you with your problems. In such circumstances, information only regarding to the service being provided will be issued to the third parties such as contact name, contact number, address and details of the problem.

We will only use your information to assist us in better servicing your needs. If we feel that we require further information regarding yourself or the company in which you represent, so that we may be able to assist you better, than this may be requested by our consultants/technicians. Benchmark IT Solutions may use your personal information for the following reasons:

- To keep track of all dealings with us regarding problems you may have.
- To update our database with your latest contact information.
- To be able to better understand your needs and requirements.
- In order to be able to organize for an onsite service call.
- For promotional purposes.
- To be able to communicate with you through email.

If you have any questions or would like to find out more about our privacy policy, then please feel free to contact your accounts manager on (02) 8064 2459 or simply email: enquiries@benchmarkit.com.au
What We Do
Onsite and remote computer repair services carried out by qualified technicians. We offer phone, email, remote and onsite support services for all IT related issues. Let us help you get your business in the cloud with increased productivity and reduced costs.
Infrastructure support and services to allow your business to get the most out of it's technology. Outsource your IT, we offer complete system management, support and services for your business. Supplying a wide range of IT hardware, software and infrastructre from multiple vendors at competitive prices.
Offering advice and solutions to safeguard your computers and servers from possible threats. Working with multiple ISP's to offer solutions and support for your internet services. Complete design solutions including web design, branding and online marketing services.
  • Service is always great and fast. All queries are always answered and any changes we require are always made within a reasonable timeframe with minimal fuss.

    Julie - George Nik & Associates
  • The service we received was great both over the phone when we arranged the purchase of extra RAM and also when the engineer came to my house to install it and then repair my wife's laptop keyboard. Everything was done to the time schedule originally agreed and at a very reasonable price. I will not hesitate to use them again as need arises.

    John - NSW
  • Excellent support & customer service. Highly recommended.

    Peter - Westgate Stationers
  • Good Prices, and fast delivery. I will definantly buy again.

    John - QLD
  • Thanks a lot to the entire team at Benchmark IT Solutions. I'd be happy to say their the best IT team that we have worked with in Sydney.

    Nadine - NSW
  • Alex and his team are extremely helpful and very professional at all times. I recommend them for all your technical support issues.

    Manju - Bardwell Blooms
  • We have found that the very able assistance provided to us by Benchmark IT Solutions has been invaluable. The team is extremely helpful whenever we need to have a problem solved, and their prompt response at all times has been much appreciated.

    Pamela - NSW
Contact Us
PO Box A91, Arncliffe NSW 2205

Sydney: (02) 8064 2459
Melbourne: (03) 8644 2857